Fisher-Price Customer Service Phone Number 800-432-5437: Call Support (2024)

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Phone Number & Contact Info

Fisher-Price's Best Phone Number


Toll-free·Calls Customer Service·Most popular Fisher-Price number


How do I talk to a live human at Fisher-Price?

A:Press 1 for English. Then press 2 to skip the survey. Next, press 7.


Does Fisher-Price offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Tuesday, and the most busy day is Friday.


How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Fisher-Price phone number to document the phone system.

Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English. Then press 2 to skip the survey. Next, press 7.

Here is how our research team describes the way the Fisher-Price phone system greets you: Matel Customer Services, how can I help you today?

Below are some clips we've found from Fisher-Price's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"In English, press one.Thank you for calling Fisher Price Consumer Services.For product support inquiries, please have the product or packaging near you during this call.Your call will be recorded for quality control, train legal, and other business purposes.For recalls or safety announcements, please press one."

Excerpt from a call with Fisher-Price

Wednesday, January 3, 2024 6:10 PM

What are the hours and when should I call?

Fisher-Price operates the call center for this 800-432-5437 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).

An important note: busy times vs hold times vs best time to call

When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Fisher-Price phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Fisher-Price staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Fisher-Price is Tuesday. The most busy day to call is Friday, which averages 143% more phone calls by comparison. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.






The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Fisher-Price

In summation, the best day to call Fisher-Price is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Fisher-Price staffs the call center well on Tuesday.

Why Customers Call Fisher-Price

If you have time to do a bit of reading before you call Fisher-Price, we recommend you read over some of our problem-specific articles.

How Do I Return a Product to Fisher-Price?

This article discusses the various ways customers can return items to Fisher Price. It shares the process needed to make an informed decision about what can be returned as well as how to best return it to Fisher Price. Customers are encouraged to reach out to Fisher Price to get answers to their questions about returns. This can be done through a phone call, via chat or by sending an email.

What is Fisher-Price's return policy?

Fisher-Price offers a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange. The product must be in its original condition, with all included accessories and packaging. To initiate the return process, you can contact our customer service team or visit our website for further instructions. Please note that return shipping costs may apply unless the product is found to be defective or damaged. We are committed to resolving any issues promptly and making your experience with Fisher-Price enjoyable.

What is Fisher-Price's privacy policy?

Fisher-Price is committed to protecting the privacy of our customers. We understand the importance of your personal information and strive to maintain its confidentiality. When you visit our website or use our services, we may collect certain data for website functionality and marketing purposes. This information is securely stored and treated with utmost care. We do not sell or share your personal information with third parties for their marketing purposes. However, we may share it with trusted partners to improve our service quality or comply with legal requirements. Fisher-Price also implements various security measures to protect your data from unauthorized access. By using our website or services, you agree to our privacy policy. For further details, please review our comprehensive privacy policy statement available on our website.

Top Fisher-Price customer service problems

Click the link above to get answers to just about any Fisher-Price customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Below is a sample of recent calls to Fisher-Price, and their purpose. Are any of these similar to the reason you are trying to call?

Seeking toy repair service: "I want someone to repair my boys' toys, is there any organization or company to fix it?"

- From a call lasting 5m 23s , Jan 3, 2024 6:10 PM

More Fisher-Price Customer Service Contacts

There are of course other ways to contact Fisher-Price customer service besides the phone. Below we list the best ones, by medium.

Fisher-Price Customer Service Live Chat - Customer Service

Fill out the for and click "Chat Now"

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Fisher-Price provides this option.

Fisher-Price Customer Help Desk / Web Support - Customer Service

Online customer service submission form

As a last, sometimes only, resort- Fisher-Price customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Fisher-Price's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Fisher-Price agent. This phone number is Fisher-Price's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-432-5437 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Fisher-Price first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Fisher-Price has 1 phone number. It's not always clear what is the best way to talk to Fisher-Price representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Fisher-Price. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Fisher-Price. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Fisher-Price Customer Service Phone Number 800-432-5437: Call Support (2024)
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